OpenPlainRegistry

Refund Policy

Last updated: 2025-10-06. This Refund Policy applies to orders placed at OpenPlainRegistry through openplainregistry.site and is designed to ensure fairness and clarity for all customers in London, United Kingdom. If you have any questions about this policy, please contact us at +44 20 7946 0958.

1. Eligibility for Refunds

We want you to be completely satisfied with every purchase at OpenPlainRegistry. Refunds are considered in the following circumstances:

Refunds are not guaranteed in every situation. We reserve the right to assess each case on its own merits and to request photographic or other documentation where necessary.

2. Non-Refundable Items

Some circumstances are not eligible for refunds, including:

3. How to Request a Refund

To request a refund, please contact us within 14 days of receiving your order at +44 20 7946 0958 or via our support channel listed on openplainregistry.site. Include the following details to help us process your claim quickly:

Requests received after 14 days may be considered at our discretion, depending on the circumstances.

4. Processing and Timing

Once a refund is approved, the processing time may vary depending on your payment method and bank policies. Typically, refunds are issued within 5-10 business days after approval to the original payment method. If a replacement item is requested, we will arrange it as soon as possible, subject to product availability and delivery schedules.

5. Delivery Issues and Damaged Items

In the event of delivery issues or damaged items, please document the situation with photos and notify us promptly. We may offer a full or partial refund, or a replacement, where appropriate. Our team will review the incident and inform you of the resolution within a reasonable timeframe.

6. How to Contact Us

For any questions regarding refunds, please reach out to us at +44 20 7946 0958 or through the contact form on openplainregistry.site. You can also mail us at the following address: Pizza Lane, London, W1A 1HQ, United Kingdom.

7. Changes to this Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this policy will reflect the latest changes. Please review this page regularly to stay informed about our refund practices.

Thank you for dining with OpenPlainRegistry. We strive to ensure every order reflects the high standards of fresh ingredients and attentive service that define our pizzeria experience in London, United Kingdom.