Refund Policy
Last updated: 2025-10-06. This Refund Policy applies to orders placed at OpenPlainRegistry through openplainregistry.site and is designed to ensure fairness and clarity for all customers in London, United Kingdom. If you have any questions about this policy, please contact us at +44 20 7946 0958.
1. Eligibility for Refunds
We want you to be completely satisfied with every purchase at OpenPlainRegistry. Refunds are considered in the following circumstances:
- Incorrect or missing items: If your order arrives with items that do not match what you ordered or items are missing, you may be eligible for a full or partial refund.
- Quality or condition issues: If the food is spoiled, cold, or prepared in a way that does not meet our standard for freshly prepared meals, a refund may be issued.
- Delivery dissatisfaction: If delivery is late beyond the stated window and affects the quality of the food, you may be eligible for a refund or replacement.
Refunds are not guaranteed in every situation. We reserve the right to assess each case on its own merits and to request photographic or other documentation where necessary.
2. Non-Refundable Items
Some circumstances are not eligible for refunds, including:
- Items consumed or partially consumed without reporting issues at the time of delivery.
- Special offers, discounts, or promotional bundles unless mandated by applicable law or by specific promotion terms.
- Delivery charges where the issue was caused by factors outside our control, such as weather or traffic conditions, unless otherwise stated.
3. How to Request a Refund
To request a refund, please contact us within 14 days of receiving your order at +44 20 7946 0958 or via our support channel listed on openplainregistry.site. Include the following details to help us process your claim quickly:
- Order number and delivery date
- Items concerned and a brief description of the issue
- Photos or evidence, if applicable
- Your preferred resolution: refund to original payment method, credit to account, or a replacement item
Requests received after 14 days may be considered at our discretion, depending on the circumstances.
4. Processing and Timing
Once a refund is approved, the processing time may vary depending on your payment method and bank policies. Typically, refunds are issued within 5-10 business days after approval to the original payment method. If a replacement item is requested, we will arrange it as soon as possible, subject to product availability and delivery schedules.
5. Delivery Issues and Damaged Items
In the event of delivery issues or damaged items, please document the situation with photos and notify us promptly. We may offer a full or partial refund, or a replacement, where appropriate. Our team will review the incident and inform you of the resolution within a reasonable timeframe.
6. How to Contact Us
For any questions regarding refunds, please reach out to us at +44 20 7946 0958 or through the contact form on openplainregistry.site. You can also mail us at the following address: Pizza Lane, London, W1A 1HQ, United Kingdom.
7. Changes to this Policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this policy will reflect the latest changes. Please review this page regularly to stay informed about our refund practices.
Thank you for dining with OpenPlainRegistry. We strive to ensure every order reflects the high standards of fresh ingredients and attentive service that define our pizzeria experience in London, United Kingdom.